Frequently asked questions
Can't find your answer? Write to us. Current tenants: see the tenant guide.
Renting near McGill
When do leases start?
Our McGill apartments have leases starting May 1, July 1 or September 1. Most leases run for 12 months.
Are the apartments furnished?
Yes. Our apartments near McGill are fully furnished, so you can move in with a suitcase.
What is included in the rent?
For our McGill apartments, utilities are included. Each listing on our McGill page shows exactly what comes with the apartment.
How far are the buildings from campus?
Our five McGill buildings are in Milton-Parc, between about five and fifteen minutes on foot from McGill's Roddick Gates.
Can I visit before I sign?
Yes. Most available apartments have a 3D tour online, and you can send a visit request from each listing on our McGill page.
Applying
How do I apply?
Start from the building you're interested in: McGill apartments on our McGill page, ANDAS on andas.ca, Solaris on solarisboisbriand.com, and our other buildings through our contact form. See how to apply for the details.
What documents should I prepare?
Photo identification, proof of income or employment (or proof of enrollment and a guarantor for students), references such as a previous landlord, and your consent for a credit check.
I'm an international student. Can I still rent?
Yes. Many of our tenants near McGill are students from outside Canada. Tell us your situation and the leasing team will explain what they need from you, such as a guarantor.
Living in our buildings
How do I ask for a repair?
Submit a maintenance request online, with photos if you can. Our team is notified right away.
What if there is an emergency at night?
Call our emergency line at (866) 512-2724, 24/7, for a water leak, no heat, a fire alarm or anything that puts people at risk. If someone is in danger, a fire has started or you smell gas, call 911 first.
Is there laundry?
Most buildings have a shared laundry room, and some apartments have washer and dryer connections. For a broken machine, contact the supplier shown in the laundry room.
Leases in Québec
Can I leave before my lease ends?
In Québec you can transfer your lease (assignment, or cession de bail) or sublet your apartment. Send your request in writing; the landlord has 15 days to answer, and no answer means yes. A sublet can only be refused for a serious reason. Since 2024, if a landlord refuses a transfer without a serious reason, the lease ends on the date you gave. Write to info@helisis.ca and we'll explain the steps.
How do lease renewals work?
In Québec, leases renew automatically. For a 12-month lease, a landlord who wants to change the rent or another condition must send a notice 3 to 6 months before the lease ends; you then have one month to answer, and no answer means you accept. See our guide to Québec leases for details.
Information about Québec leases is general. For your rights and obligations, see the Tribunal administratif du logement.