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5420-5440 Place Pontiac

We hope you are enjoying your stay and if you are planning to move into our building in the near future, we can’t wait to welcome you!


We have a full-time maintenance team. Please submit a maintenance request through the portal. Pictures are crucial so we come prepared!

Get your laundry card for the building, or replace a lost one.

Are you planning on moving in or out in the near future? Here is what you need to know. 

It’s the responsibility of the exiting tenant to properly clean his apartment when moving out. This is an inherent responsibility for all residential leases in the province of Québec. Tenants who do not respect this obligation can be exposed to fines or, in the worst scenarios, lawsuits. Helisis is not responsible for cleaning an apartment if a tenant does not respect his basic leasing obligations. We ask that the tenants moving in bring cleaning material and prepare for all eventualities. If the previous tenant left cumbersome furniture behind, please submit a maintenance request via our website. Our team will get in touch with you. 

Adequately cleaning an apartment means: 

    • Mopping all floors with a mop after brooming the dust and residues
    • Cleaning all surfaces with a wet soaping rag
    • Cleaning the kitchen thoroughly. This includes inside and outside the cabinets and the appliances. Yes, you must clean the interior of the fridge, the interior of the stove and dishwasher (if applicable). 
    • Do not leave any food items or personal belongings behind
    • Cleaning the bathroom thoroughly. This includes the sink(s), toilet(s), bathtub(s), shower(s), the vanity, mirrors, and everything else. 


  • Reporting any damaged features by submitting a maintenance request proactively before moving out. 


**** If you’re unsure if something must be cleaned or not before your departure, this means it must be cleaned. **** 

A lot of people will be moving in and out on the same day as you. It’s important for everybody to dispose of their trash and recycling properly to avoid a horror scenario in that department. We ask for everybody’s collaboration in this matter. Boxes must be undone and placed properly on the side of the blue bins if the recycling bins are full. Make sure to not put anything that is not recyclable in the blue bins. The city employees will not empty the bins on collection day if they are contaminated. Large pieces of furniture must be placed directly on the side of the street next to the Rue Pontiac.

Please watch your belongings closely and be aware that anything left unattended is at risk of being taken or stolen by passers by. If any items are left in the apartment, it will be your responsibility as the new tenants to decide if you would like to keep these articles or throw them out. Helisis is not responsible for lost or stolen items. 

For tenants who are moving out: 

You have until noon time on the day that your lease expires or on the first day of the month to effectively clean and vacate your apartment. Once you’re ready to leave, please submit a maintenance request online via our website to inform us of your departure. Make sure that you leave all of your keys (including the mailbox key) in an envelope on the kitchen counter top inside your apartment. A member of our team will recuperate the keys and inspect your apartment. 

For tenants who are moving in: 

To access the building, you will need a key to open the main lobby door. Please communicate with your rental agent to collect the keys prior to moving in. 

Please note that on moving day, you cannot park your moving truck or any other vehicles in the parking spots on the side of the building. These spots are rented to other tenants and you are at risk of getting your vehicle towed. You must park your vehicle on the street in a way that doesn’t obstruct circulation. 

Service provider: 

Please verify your lease prior to moving in. If you are responsible for the utility services in your apartment, you must contact Hydro Québec (1 888 385-7252) and/or Énergir (1 800 563-1516) prior to your arrival and register an account for your address to avoid all service interruption. 

Internet access: 

Once you make an appointment for your internet installation, please let us know by submitting a maintenance request on our website. In the maintenance request, specify the date, time and service provider that will be doing your installation. If necessary, an employee will communicate with you. You must be present on site on the day of installation. 

Packages and online orders delivery: 

We strongly advise against leaving packages unattended in the lobby for any period of time. The delivery service is responsible for delivering the package directly to you. If a delivery man or woman takes the initiative to leave your package unattended in the lobby and you can’t find it, it was most likely stolen. If you are unable to guarantee your presence when a package is delivered, it is preferable you schedule a pickup at a drop point. 

Because of the frequency at which we were receiving requests to investigate the camera footage for stolen package situations, we have decided to stop providing assistance to tenants in such matters. Reviewing the camera records requires an employee to go on site and review footage for sometimes over an hour. When we find the right clip, we have to save it, extract it, send it to the police and open a file which ultimately never leads to retrieving the stolen package. Please take precautions to avoid this scenario from occurring. 

General information 

Helisis does not process any maintenance requests by email or over the phone. Our maintenance request system is exclusively online. All requests have to be submitted via our website. This is very simple and by far the easiest way to submit any kind of maintenance request, no matter the level of urgency. Once a maintenance request is submitted, our maintenance team gets notified in real time. Our head of maintenance goes proactively through all maintenance requests and organizes the tasks based on the level of urgency and available team members. Our maintenance team and employees work from 8AM to 5PM Monday through Friday. This schedule applies to all of our employees. We don’t have a 24 hour service line and communications sent outside of these hours will be addressed in the promptest delays by our personnel inside their working hours. 

All maintenance requests submitted that are the result of negligent behavior will be charged to the tenants at a rate of 50.00$ per hour per employee + GST/QST. 

Changing lightbulbs: Halogen bulbs are difficult and potentially dangerous to install; therefore, we will replace them for no charge. Otherwise, we consider that you are able to replace a light bulb yourself.

Changing the battery in a smoke detector:  When you hear a chirping sound coming from a smoke detector, the battery needs to be changed.  You are responsible for maintaining a functional smoke detector at all times (see section B of your lease)! The City has been known to fine tenants who did not maintain their smoke alarm.

Locked Out:  If a tenant needs key access to their apartment, they must submit a maintenance request. A 50$ fee is applicable if an employee is not present on site and must travel inside or outside of his working hours to give you access to your apartment. 

 Lost Key:  You must submit a maintenance request.

Garbage Disposal

As a member of our community, it is also part of your responsibility to keep this area as clean as possible and to dispose of your waste properly in respect of the community. 

Regular garbage containers can be found next to the parking lot behind the building whereas the blue bins for recycling are next to the street. All regular garbage must be put into black garbage bags tied up properly and be disposed of inside the bins. You cannot leave any garbage or recycling material on the ground next to the bins. The blue bins are for recycling only. Please be extra careful to put only recyclable materials in these bins and do not use any non recyclable plastic bags. Otherwise, the bins will be considered contaminated by the municipal employees and they will not empty them on collection day, which leads to major headaches for our staff and residents. When we receive a complaint about recycling bins being contaminated, we do look at the cameras and send notices to the tenants responsible. 

Large pieces of furniture must be placed directly on the side of the street next to the Rue Therrien. Again, dates and hours for specific collection can be found on the city’s website ( A calendar is also visible on the building office door. Please be advised that the city only allows the disposal of large pieces of furniture on the street on the first collection day of each month. It’s forbidden to dispose of large pieces of furniture on any other day. Tenants who do not respect the collection protocol will be exposed to fines. 

It is also prohibited to leave any personal belongings or furniture in the common areas of the building at all times. 

Parking space

Each lease includes one parking space unless the lease indicates otherwise. Helisis is not responsible for any damages done to a car or stolen belongings in the parking area. Any car that is parked in the wrong parking spot or in any unauthorized area is subject to being towed. If an authorized vehicle is parked in your parking spot, please submit a maintenance request via our website and we will contact the towing company to have it removed. Please specify your apartment, parking spot number, model and plate number of the unauthorized vehicle. 


Unless your lease clearly indicates otherwise, the tenant is not allowed to have any kind of animal inside the entire building territory; should there be any offense, the tenant will be required to get rid of the animal immediately on their own cost.

Subleasing and lease transfers 

Something happened and you must leave your apartment before the end of your lease? Don’t panik, this happens often. Please communicate with management at for more information.

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+585 889 996 96 184 Main Collins Street Victoria
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