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We hope you are enjoying your stay and if you are planning to move into our building in the near future, we can’t wait to welcome you!


We have a full-time maintenance team. Please submit a maintenance request through the portal. Pictures are crucial so we come prepared!

Get your laundry card for the building, or replace a lost one.

Are you planning on moving in or out in the near future? Here is what you need to know. 

It’s the responsibility of the exiting tenant to properly clean his apartment when moving out. This is an inherent responsibility for all residential leases in the province of Québec. Tenants who do not respect this obligation can be exposed to fines or, in the worst scenarios, lawsuits. Helisis is not responsible for cleaning an apartment if a tenant does not respect his basic leasing obligations. We ask that the tenants moving in bring cleaning material and prepare for all eventualities.

Adequately cleaning an apartment means: 

    • Mopping all floors with a mop after brooming the dust and residues
    • Cleaning all surfaces with a wet soaping rag
    • Cleaning the kitchen thoroughly. This includes inside and outside the cabinets as well as the appliances. Yes, you must clean the interior of the fridge, the interior of the stove and dishwasher. 
    • Do not leave any food items or personal belongings behind
    • Cleaning the bathroom thoroughly. This includes the floors, sink(s), toilet(s), bathtub(s), shower(s), the vanity, mirrors, and everything else. 


  • Reporting any damaged features by submitting a maintenance request proactively before moving out. 


**** If you’re unsure if something must be cleaned or not before your departure, this means it must be cleaned. **** 

A lot of people will be moving in and out on the same day as you. It’s important for everybody to dispose of their trash and recycling properly to avoid a horror scenario in that department. We ask for everybody’s collaboration in this matter. Boxes must be undone and placed properly on the side of the green bins if the recycling bins are full. Make sure to not put anything that is not recyclable in the green bins. The city employees will not empty the bins on collection day if they are contaminated. Large pieces of furniture must be placed directly on the side of the street in front of the building.  

Please watch your belongings closely and be aware that anything left unattended is at risk of being taken or stolen by passers by. If any items are left in the apartment, it will be your responsibility as the new tenants to decide if you would like to keep these articles or throw them out.  If the previous tenant left cumbersome furniture behind, please submit a maintenance request via our website. Our team will get in touch with you. 

Helisis is not responsible for lost or stolen items. 

For tenants who are moving out: 

You have until noon time on the day that your lease expires or on the first day of the month to effectively clean and vacate your apartment. One you’re ready to leave, please submit a maintenance request online via our website to inform us of your departure. Make sure that you leave all of your keys (including the mailbox key) in an envelope on the kitchen counter top inside your apartment. A member of our team will recuperate the keys and inspect your apartment. 

For tenants who are moving in: 

You will be able to access the building starting at noon time on the day your lease begins. Please communicate with management via email at prior to your move in date. You will also be given instructions about how to recuperate your apartment keys in case you are moving into an apartment that doesn’t have a codelock door handle. 

Please note that on moving day, you must park your vehicle on the street in a place that doesn’t obstruct circulation. There is no parking at this location. The parking that is located near the south facade of the building belongs to the neighboring building and parking is restricted. 

Service provider: 

Please verify your lease prior to moving in. If you are responsible for the utility services in your apartment, you must contact Hydro Québec (1 888 385-7252) prior to your arrival and register an account for your address to avoid all service interruption. 

Internet access: 

Once you make an appointment for your internet installation, please let us know by submitting a maintenance request on our website. In the maintenance request, specify the date, time and service provider that will be doing your installation. If necessary, an employee will communicate with you. You must be present on site on the day of installation. 

Packages and online order delivery: 

We strongly advise against leaving packages unattended in the lobby for any period of time. The delivery company is responsible for delivering the package directly to you. If a delivery man leaves your package unattended in the lobby and you can’t find it, it was most likely stolen. If you are unable to guarantee your presence when a package is delivered, it is preferable you schedule a pickup at a drop point. 

Because of the frequency at which we were receiving requests to investigate the camera footage for stolen package situations, we have decided to stop providing assistance to tenants in such matters. Reviewing the camera records requires an employee to go on site and review footage for sometimes over an hour. When we find the right clip, we have to save it, extract it, send it to the police and open a file which ultimately never leads to retrieving the stolen package. Please take precautions to avoid this scenario from occurring. 


Pets are prohibited in our apartment buildings. For equity reasons, this rule applies to all our tenants without exception. 

General information about the building

Helisis does not process any maintenance requests by email or over the phone. Our maintenance request system is exclusively online. All requests have to be submitted via our website. This is very simple and by far the easiest way to submit any kind of maintenance request, no matter the level or urgency. Once a maintenance request is submitted, our maintenance team gets notified in real time. Our head of maintenance goes proactively through all maintenance requests and allocates the tasks based on the level of urgency and available team members. 

All of our employees work from 8AM to 5PM Monday through Friday. This schedule applies to all of our employees including the maintenance team. We do not have a 24 hour service line and communications sent outside of these hours will be addressed in the promptest delays by our personnel during their working hours. 

All maintenance requests submitted that are the result of negligent behavior will be charged to the tenants at a rate of 50.00$ per hour per employee + GST/QST. 

Changing lightbulbs: Halogen bulbs are difficult and potentially dangerous to install; therefore, we will replace them for no charge. Otherwise, we consider that you are able to replace a light bulb yourself. We have ladders at your disposal that are left at ground level behind the 3425 wing of the building. You can access this area by using the emergency staircase located in the back of your unit. Please replace the ladder after you use it. 

Changing the battery in a smoke detector:  When you hear a chirping sound coming from a smoke detector, the battery needs to be changed.  You are responsible for maintaining a functional smoke detector at all times (see section B of your lease)! The City has been known to fine tenants who did not maintain their smoke alarm. We have ladders at your disposal that are left at ground level behind the 3425 wing of the building. You can access this area by using the emergency staircase located in the back of your unit. Please replace the ladder after you use it. 

Locked Out:  If a tenant needs key access to their apartment, they must submit a maintenance request. A 50$ fee is applicable if an employee is not present on site and must travel inside or outside of his working hours to give you access to your apartment. 

 Lost Key:  You must submit a maintenance request. Charges may apply. 

The laundry room is located on the side of the building at 173 Place Sainte-Famille. A code is necessary to enter via this door. Please contact management via email to obtain the code. 

Once you’re inside, take the first left turn available, go down the stairs and the laundry room will be right in front of you. The laundry room can also be accessed via the flight of stairs behind your apartment. You might have to cross the inside courtyard. You can order a laundry card from our website or by purchasing one from the previous tenants prior to moving in. If there is an issue with the washers or dryers, please contact the supplier, coinamatics, directly at 1-800-561-1972. 

Trash and recycling bins are located in the inside courtyard. As a member of our community, it is also part of your responsibility to keep this area as clean as possible and to dispose of your waste properly in respect of the community. 

The green bins in the inside courtyard are for recycling only. Please be extra careful to put only recyclable materials in there and to not use any non recyclable plastic bags. Otherwise, the bins will be considered contaminated by the municipal employees and they will not pick them up. This leads to major headaches for our staff and residents. When we receive a complaint about recycling bins being contaminated, we do look at the cameras and send notices to the tenants responsible. 

Parking space

There is no parking space at this location. Again, the parking near the southern facade of the building does not belong to us and it is prohibited to leave your car there. If you have a car, you realistically have three parking options available: 

  1.  Find a private parking operator in the area and inquire about the possibility of monthly rental
  2. Contact the city to request a permit for street parking in the area. This is definitely the best option as the cost is reasonable and you park directly in front of the building. You will have to provide a proof of residence (lease) during the process. We recommend that you submit this request prior to moving in as the delays can sometimes be hefty. The city only has a limited number of permits allocated for each area. It’s possible that your request gets denied because of unavailability. 
  3. Park your car on the street in areas without parking restrictions. This is the most frustrating option as spots are rarely available in these parking free zones. 

Subleasing and lease transfers 

Something happened and you must leave your apartment before the end of your lease? Don’t panik, this happens often. Please communicate with management at for more information. Please keep in mind that this process can take some time and that communication with our staff must always remain polite and respectful.

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+585 889 996 96 184 Main Collins Street Victoria
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